Call Queuing
A simple way to queue callers in the cloud
- Manage where and when calls are answered 24/7
- Play music or promotional information to queued callers
- Configure where calls are routed based on queue volumes
- Utilise a single online interface for all queue control settings
- Make quick decisions based on real-time call queue data
Never Miss Another Business Call
Our call queue manager dashboard ensures monitoring and control over all incoming calls, with the ability to make changes instantly.
Routing calls to new or different destinations is just a click away, meaning callers will not get an engaged tone even if you have limited phone lines. Increased call handling will increase productivity and therefore demonstrates great ROI with our professional service. Set maximum queue time and queue length to reduce call abandonment and wait times.
Call Queuing Features and Benefits
See why more customers choose Telecoms World
The call queuing service allows you to automatically answer inbound calls and hold them in a queue until a relevant person can assist the caller. Our cloud-based system ensures instant recovery and business resilience, with no hardware required. Compatible with VoIP phone systems, the solution integrates seamlessly with your existing setup, providing flexibility and scalability as your business grows.
Monitor the status of call queuing in real-time allowing you to manage and make changes instantly from any internet-enabled device. Access the queue options in the online portal and adjust settings at the click of a button. Track call volume, average wait times, and agent performance through comprehensive dashboards, helping you optimize staffing and improve overall service levels during peak business hours.
Play music and promotional messages to your callers in the call queue to encourage up-selling whilst they are waiting. Turn the chore of keeping callers on hold into a valuable marketing opportunity by promoting special offers, services, or reassuring them their call will be answered. Customizable messages provide important business updates while background music options improve the waiting experience.
An effective call queuing process with position announcements allows you to demonstrate your value on customer service. By efficiently routing calls and integrating with customer data, businesses can deliver personalized service and faster resolutions, improving customer satisfaction. Introduce callers with welcome messages and guide them through queue options, ensuring professional handling even during busy periods.
Queue calls to multiple destinations such as home-workers, answering services or different extensions within your office. Control 1-99+ callers in a queue and route to landlines, mobiles and hunt groups. Operate multiple call queues to manage large inbound call volumes and minimize wait times. Direct callers to specialized departments or staff members without needing a receptionist, ensuring every call reaches the right person.
What is Business Call Queuing?
Business call queuing is a telecommunication solution that organizes incoming calls into a virtual queue when all agents are busy.
Instead of receiving a busy tone, callers wait on hold until the next available representative can assist them. Options are available to support all calls received through a VoIP Phone System, ensuring your business can manage increased call volumes. Compatible with VoIP, cloud telephony, and CRM systems, call queuing easily scales to handle fluctuating call volumes during peak business hours.
- On-Hold Messaging & Music - Customizable messages provide business updates or promotional content with background music
- Real-Time Monitoring & Analytics - Track call volume, average wait times, and agent performance to optimize staffing
- Scalability & Integration - Compatible with VoIP, cloud telephony, and CRM systems for seamless operation
Professional Voice Recording Artists
Call Queue comes with AI voice recording however you can upgrade to our Professional Voice artists.
Professional voice recording artists are on-hand to record your perfect greeting message, department options and voicemail scripts. With the latest call queue system, the recordings can also be used for promotional announcements and position prompts. Choose the voice that's right for your business to create a professional image to anyone that calls your phone number.
FAQs
Call Queuing is a simple system that allows your business to accept more calls, even if you're not capable of answering them straight away. Deal efficiently with call peaks by placing callers into a queue and create a professional image with comfort messages and music on hold. Call Queuing is the perfect solution to handle client calls at peak times.
Perhaps you have some special offers you would like to announce or just want to reassure the caller that their call will be answered as quickly as possible and tell them where they are in the queue. Queuing business calls with comfort messages and music on hold is an excellent way to keep callers on the line and either market your business services or ease their waiting time.
Queuing functionality is typically placed onto an inbound business number, this can be activated by either the port of an existing number or a new build queue attached to any given geographic or non-geographic number. Our software can be implemented quickly and customised to suit your specific requirements through our easy-to-use online portal.
Call queuing is a telecommunication system used in call centers and customer support centers to manage incoming calls when all agents are busy. It operates by placing incoming callers in a virtual waiting line or queue until an agent becomes available to handle their call.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
_logo.svg){kind=logo}
.svg)
